Enjoy Jordan

Your contract will be with Enjoy Jordan Tours and Travel, a Jordanian agency with permission (No : 200107432) , it is also a member of the Jordan Society of Tourism & Travel Agents (JSTA) and a member of the international association ASTA.

 

2) To confirm your reservation, please follow these steps:

For reservation, send your request to Enjoy Jordan  Tours and Travel:

If you are interested in one of our options, as an individual or a group, for an unforgettable tourism trip in Jordan, we recommend to have a look at our website PACKAGE and Tours. You will find there a number of ideas that you can choose from, and then send it to us. By that, you could modify the suggested trips according to your need and desire.

All you have to do is to specify the place you would like to visit as well as other conditions, such as the types of hotels mentioned earlier in our website. Then , we will send you a new proposal without engagement as soon as possible .

 

Enjoy Jordan Tours and Travel will contact you to verify and finalize all the details concerning your reservation.

This means if you are satisfied with our arrangements and programs, you can find all the flights available and make your reservation.

Once you have informed us of the date of the arrival and departure of your flight, we can reserve your lodgings and other various services.

Finally, we will send your bill with all the details of your program.

You must confirm all of the details concerning the deposit of the down payment from the total cost.

 

3- Payment

Advanced and Final Payment

After sending the confirmation of your travel program and bill, as a sum of 25% of the total cost should be paid in advance according to your earlier reservation.

 

4- The Payment Policy

For traveling in group:

You must alter the deposit in 10 days of the reservation. The deposit is included in your   final payment. The rest of the payment should be paid within 30 days before your departure to Jordan. If you reserved your flight 30 days before the departure, the total payment is required.

 

5- Method of payment

Currently we are offering 2 methods of payment:

1. If you are  travelling in a group , Transferring the required sum to the agency’s bank account
2. you can pay by faxing your visa or master card

And if you’re travelling on your own you can pay using visa, master card, American express, or by US dollars or euros or pounds

 

Paying by credit card

According to the rules of our bank (Jordan  Kuwait  bank)

The following is applied in all cases concerning paying by bank card

Attach a copy of your valid passport with a photocopy of both sides of your credit card followed by your signature

Or an authorization letter to enjoy jordan enabling us to obtain the required sum from the bank

The document mentioned earlier must be sent by fax, mail when required

 

5) Refund and cancellation

We sincerely regret your decision of cancelling your trip to Jordan but we are sure that you have valid reasons for not joining us

For full cancellation;

You should send a letter by fax or mail to Enjoy Jordan and travel

Our cancellation fees are as follow

 

For Groups (from 7 Persons on)

30 days prior to departure date 100% refund

29 days to 15 days prior to departure date 75% refund

14 days to 7 days prior to departure date 60% refund

6 days to 3 days prior to departure date 50% refund

2 days prior to departure date 20% refund

 

No-Show case 10% refund.

 

For Individuals (less than 7 Persons)

15 days prior to departure date 100% refund

14 days to 7 days prior to departure date 60% refund

6 days to 3 days prior to departure date 50% refund

2 days prior to departure date 20% refund

No-Show case 10% refund.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

 

Note: in case of the refund you have to deduct 6% of the banking transactions

 

6- Modification:

Each modification made on the original reservation depends on its availability

If the total payment has been received and/or the voucher has been issued no administrative fees are required except for the airline ticket bought from our agency

 

7- Responsibility and insurance

The responsibility of Enjoy Jordan  serve only as an intermediate between all the sponsors concerning the reservation of the hotel, services, circuit, the trip and all the means of transportation and you. It does not assume the responsibility of the following

Loss, damages, accidents ,injuries and death, risks concerning air  sea or land, diseases.

Fires, natural disasters irregularities, theft the loss of baggage and personal items

In the case of above occurring we recommend that you buy proper travel insurance when you buy your airline tickets

 

8- Complains and reclamation

If you are unsatisfied by a certain aspect of our trips

You may inform our local guide or trip consultant so that no similar problems occur.  The majority of such problems could usually be solved from the beginning. If not you should inform the general director of the agency.

In case of complains you should inform the agency by writing an email, mail, or fax within 15 days the end of your trip. A letter of reclamation should include the justified proof.

Enjoy Jordan is not responsible of all reclamation submitted after 15 days at the end of the trip.

 

9- Accepting the agreement

The contract constitutes the acceptance of the company’s clients reservation, under the terms and conditions agreed upon between the client and the company. So the regulations of the deposits or the total sum or the bank transfer of the total sum, or credit card that the client reads and accepts the terms and conditions

 

10-Bank Details :

Enjoy Jordan Tours & Travel
Team Chief Hossam Maghyreh

Ali Sido Al-Kurdi Street,Building 46
P.O.Box 4310 Amman 11953 Jordan

Tel:   +962-6-5929510        
Fax   +962-6-5929511

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir.
Website: www.enjoy-jordan.com

UST.ID.Nr.: 155344
Commercial Register CRD Nr.: 200107432

Bank account:

Jordan Kuwait Bank
Mecca Mall Branch

Address : Amman-Mecca Mall

P.O.Box : 2558 Amman 11821 Jordan
Tel. : +962 6 5517967        
Fax. : +962 6 5517836
Swift-Code: JKBAJOAM

Client: Enjoy Jordan Tours & Travel